Find answers to the most common questions about Play Jungle. If you can't find what you're looking for, contact us, and we'll be happy to help!
Yes, we don't have running water inside. We do have a change table and nursing area inside, and washroom passes on the front desk for the store next door to us: HEAL Wellness, which is across from Milestones.
We can't do anything about installing a washroom until the end of our current contract. We understand that it can be inconvenient with multiple children or potty training, but we appreciate your understanding.
The time slots are for 1 hour. We used to offer 2-hour time slots, but with the age of the children, bathroom situation, and parent feedback, we decided to switch to 1-hour time slots. You can always book 2 time slots if you'd like.
You can definitely drop in, but we always advise that you check online at "book your playtime" to ensure that we're open, and not closed for a private party. If the time slot is open and has availability, then you're good to drop in.
We understand that with children, and sickness, there's a lot of unpredictability. As long as you let us know with 24 hrs of notice, or if you let us know with less notice but it is due to uncontrollable circumstances (e.g., sickness), we will add you to the no-show list. Just mention that you missed your last visit when you are next in. We will then remove you from the list and that visit will be free.
100% refund to your original payment method
100% refund in store credit
100% refund in store credit
50% refund in store credit
We charge $6 per additional adult/older child, but 1 adult/older child per 1 paid child is free. For example, if you have 2 paid children with 1 adult and 1 child too old for the play spaces, or if you have 2 paid children with 2 adults, there's no extra charge. If you have 2 paid children with 4 adults, that would be $12 extra.
Babies who under 6 months are free, but we charge for children 6 months and older.
No, we only offer 1-hour time slots regardless of how long you stay, and it's $13.33 for an hour.
Check out our Play Plan page to explore options that fit your needs !
We offer complimentary coffee and tea. We also have fresh snacks (e.g., muffins, trail mix) available for purchase, as well as bottled water and baby food pouches.
We're excited to be starting a mom group, which will be Fridays 9am-11am, starting Jan 10, 2025. We're also looking forward to hosting a Princess Meet & Greet event in February. We'd love to offer other classes/groups as time goes on, so please visit the events page if you interested hosting your classes in our store
We offer both semi-private and private parties. Below are the details:
If you have any questions or need further assistance, feel free to contact us!
Semi-private parties are limited by the seating we have in the party room area, which seats up to 20 people, although a couple of extra chairs can be added.
Private parties have no set limit, but we suggest a maximum of 16 kids between both play areas.
We are a 1500 sq ft space, so please plan accordingly for party size. We do have seating throughout for approximately 40-45 people.
We don't charge extra for over a certain number of people or have any hidden fees or limits besides the seating limit for semi-private parties mentioned above.
Birthday Party Damage & Cleaning Deposit: $100 (fully refundable unless terms below aren't met)
If there is excess mess in the front seating areas that cannot be cleaned by the end of your party time, you will be charged $25 per 15 minutes it takes to get the store presentable enough to open.
You have 15 minutes after your party ends to remove everything and have everyone leave. For example, if your party is 2-4pm, everyone needs to have left by 4:15pm.
If the play areas cannot be cleaned to presentable condition during the 15-minute grace period, you will be charged $25 per 15 minutes after your party time.
Common examples include: drink and food spills in play areas, excessive balls dumped on the ground, damage to equipment, or party decor left in play areas.
Refund Process: You'll receive a confirmation email regarding your deposit refund. If less than the full deposit is refunded, we'll provide a detailed breakdown. Refunds are processed to your original payment method.
90% refund + 10% store credit
75% refund + 15% store credit
60% refund + 30% store credit
No refund for add-ons after the 2-week mark
50% refund in store credit only for party booking
No refund available for party add-ons
We clean up toys every 20-30 minutes depending on how busy it is. We perform a complete cleanup, including necessary sanitizing, during 12-1pm.
Our daily cleaning includes floors, tables, and high-volume touch surfaces. Deep cleaning, such as sanitizing every toy in the kitchen area or the small ball pit, is done 1-2 items daily, and overall sanitization occurs approximately once a week.
You can book either a morning or an afternoon membership for $75, with options to pay for 1 month or opt for a recurring monthly membership. Both membership types include access to the weekday evening time slots.
Currently, you can drop in as usual and notify us by texting 672-998-0336 if you plan to come on weekdays before 10am or during weekday evenings.
Always check online on "book your playtime" to ensure we are open and not closed for a private party or other events. If the time slot is open online, you're good to drop in.
We're here to help! Don't hesitate to reach out if you need more information.